How can we help?

Vibly products are currently in different stages of development. Official Apple App Store and Google Play links will be displayed on each product page when an app becomes publicly available.

Public applications will be distributed through their official Apple App Store or Google Play listings. Avoid downloading unofficial copies from unknown websites.

Use the contact form and select the affected application. Include your device type, operating-system version, app version where available, a description of the issue, and the steps that caused it. Do not send passwords or payment-card information.

Some features may require device permissions such as notifications, activity data, audio, or health information. The app should explain the reason for a permission before requesting it. You can manage permissions through your device settings.

In-app purchases or premium access, where offered, will be processed through the Apple App Store or Google Play. Final pricing and purchase options will be displayed before release.

When supported, use the Restore Purchase option inside the relevant app while signed into the same Apple or Google account originally used for the purchase.

The planned experience does not allow advertisements to interrupt a learning phase or quiz. Any advertising implementation must be placed outside the active learning experience and protected by appropriate parent-facing controls.

Yes. It is being designed for children aged 1–3 with simple interactions, large touch areas, structured levels, friendly visuals, and positive feedback.

Visit the Account Deletion page, choose the relevant application, and follow the displayed instructions. Some applications may not use user accounts.

Use the contact form and select Privacy Request, or email the privacy address configured in the website settings. Do not include passwords or unnecessary sensitive information.

Response times depend on the nature of the request and product stage. A formal service-level commitment will be added when the support operation is fully established.